Managed and secured endpoint environments, leveraging Entra ID for identity and access management and SentinelOne EDR for advanced threat detection and response, protecting over 3,000 devices.
Deployed and managed unified endpoint management (UEM) solutions using Workspace ONE, enforcing security policies and configuring device settings for Windows, macOS, and Linux devices.
Automated patching and vulnerability management using solutions like Tanium, Policies for OS & Apps set by GPO/CSP via Workspace ONE UEM, and Scripting (e.g., Power Shell, etc), reducing downtime and increasing system availability.
Engineered solutions for automating the security onboarding process for servers from new sites and mergers.)
Spearheaded management of storage, backups & VM infra (e.g., VMware vSphere, Nutanix, Proxmox) at remote data centers without physical presence (i.e. troubleshooting/repair delegation).
- Ensured high availability and comprehensive disaster recovery by deploying Veeam Backup & Replication.
Perform 24/7 system support, patching and issue resolution using remote management tools like RDP, LogMeIn, TeamViewer, SSH, iLO/iDRAC, etc.
Documented and maintained SOPs for server management, security procedures, and incident response. Trained and mentored junior team members, improving their technical skills and knowledge in endpoint management and security.
Collaborated with cross-functional teams to resolve complex technical issues and drive technical inno-vation.

Developed standard operating procedures (SOPs) for common IT tasks to streamline operations
Provided remote support via phone or remote desktop tools like TeamViewer or Remote Desktop Protocol (RDP)
Served as a point-of-contact between users and third-party vendors for warranty repairs/replacements
Ensured compliance with IT policies regarding data privacy and security
Performed hardware repairs or replacements for desktops, laptops, and peripherals
Resolved printer-related issues such as paper jams or connectivity problems
Configured mobile devices (smartphones/tablets) for company use according to security policies
Maintained inventory of hardware assets, tracking equipment assignments and replacements as needed
Responded to help desk tickets in a timely manner, ensuring prompt resolution of technical problems
Installed and configured software applications on user devices, ensuring compatibility and optimal performance
Collaborated with cross-functional teams to resolve complex technical issues that required escalation
Conducted training sessions for employees on new technologies or software applications
Maintained infrastructure for digital signage and ran audio-visual equipment and livestreaming for company events.